Initialize Your Trezor Device

If your Trezor device doesn't power on when connected via USB, try these troubleshooting steps:

• Try a different USB cable (some cables are for charging only and don't support data transfer)
• Connect to a different USB port on your computer, preferably directly to the computer rather than through a hub
• Try connecting to a different computer to isolate the issue
• Ensure you're using the original cable that came with your device
• If using a desktop computer, try the USB ports on the back rather than the front
• Check if the cable is firmly connected to both the device and computer

If none of these steps work, contact Trezor support for further assistance. In rare cases, the device may need to be replaced if it's defective.

Yes, you can use the same recovery seed to restore your wallet on multiple Trezor devices. This can be useful if you want to have a backup device or share access to funds (though this has security implications).

To do this, during the initialization of your second Trezor device, select "Recover wallet" instead of "Create new wallet" and enter your existing recovery seed. Both devices will then have access to the same wallet and funds.

Security Note: While convenient, this approach means that if one device is compromised, all devices with that seed are compromised. For maximum security, consider using separate seeds for different devices or purposes.

If you've lost your recovery seed but still have access to your Trezor device and know the PIN, you can still access your funds. However, you should immediately create a new backup by following these steps:

1. In Trezor Suite, go to Device Settings
2. Select "Backup" or "Create backup"
3. Follow the on-screen instructions to generate a new recovery seed
4. Write down the new seed and store it securely in multiple locations
5. Transfer your funds to addresses generated from the new seed

Critical Warning: If you lose both your Trezor device AND your recovery seed, your funds will be permanently inaccessible. There is no way to recover cryptocurrency without the recovery seed. This is a fundamental security feature, not a limitation, designed to protect your assets from unauthorized access.

You should update your Trezor firmware whenever a new version is available. Firmware updates typically include:

• Security patches for newly discovered vulnerabilities
• Support for new cryptocurrencies and features
• Performance improvements and bug fixes
• Enhanced user experience and interface updates
• Compatibility improvements with new operating systems

Trezor Suite will automatically notify you when a firmware update is available. The update process is straightforward and maintains your existing wallet and funds. Always ensure your recovery seed is properly backed up before performing any firmware update, and never interrupt the update process once it has started.

Yes, Trezor devices can be used with mobile devices, though the setup process differs from computer setup:

• Android: You can connect Trezor directly to Android devices using an OTG (On-The-Go) adapter. The Trezor Suite app is available on the Google Play Store for Android devices.
• iOS: Due to Apple's restrictions on direct USB access, iOS devices require a different approach. You can use the Trezor Suite web interface through Safari with a special connection method, or use compatible third-party wallets that support Trezor.

For the initial setup, we recommend using a computer as described in this guide, as it provides the most straightforward and reliable experience. After setup, you can then connect to mobile devices for convenient access on the go. The mobile experience provides most of the same security benefits as desktop usage, with your private keys remaining secure on the hardware device.